Rocket Mortgage FAQs - Rocket Mortgage Canada ULC

Rocket MortgageTM FAQs

Name Change

Can I still work with Edison Financial to get a mortgage?

As of August 8, 2022, the name will change to Rocket Mortgage but the experience and process will not change.

I’m in the middle of getting a mortgage from Edison Financial, how will the name change affect that?

The name change won’t cause any delays or change your loan details.

Why change from Edison Financial to Rocket Mortgage?

The name change reflects the company’s mission to revolutionize the Canadian mortgage industry, just as our sister company has done in the U.S.

What else is changing besides your name?

You’ll get the same great service that you experienced with Edison Financial. We are changing some colours, but it won’t impact your experience.

I’m working with a real estate agent, what do they need to know about the name change?

You don’t need to let them know about the name change. We’ll make sure that documentation is updated.

How will the name change affect the contact information I have for Edison Financial?

Our phone number and address will not change. All of our email addresses will change to @RocketMortgage.ca but if you reply to an old email, we'll still get it.

Frequently Asked Questions

Who is Rocket Mortgage?

Rocket Mortgage is a brokerage, offering a variety of mortgage options. Just tell us about yourself, your home and your finances, and we’ll give you real interest rates and numbers – not just our best guess. We have a large lending network to ensure you have access to the best mortgage options in the market with a fast, easy and convenient application process.

How competitive are Rocket Mortgage Rates?

By negotiating rates from a diverse group of trusted lending partners, we can offer flexible options at lower rates than our competitors.

Why should I use Rocket Mortgage?

Rocket Mortgage® lets you work at your own pace, while providing highly rated customer service and expert advice. It lets you apply online, anytime, at your convenience.

If you’re buying a home, here’s when we recommend using Rocket Mortgage®:

  • You’re just starting your home search.
  • You have a home in mind and want to make an offer.
  • You already have a signed purchase agreement.

If you’re refinancing, here’s when you can use Rocket Mortgage®:

  • You need to get cash out of your home.
  • You want to lower your monthly payment.
  • You’re interested in a different loan term.

If you’re renewing, here’s when you can use Rocket Mortgage®:

  • You’d like to work with a company who puts client experience first.
  • You want to lower your rate & monthly payment.
  • You’d like to compare the rate & term offered by your current lender.

If you’re just trying to find out what you can afford, we recommend using our Home Affordability Calculator.

If you’re thinking about refinancing and are just looking for payment estimates, check out our Monthly Payment Calculator.

Do I have to visit your offices in person?

No. You will enjoy a completely digital mortgage experience from the comforts of your home.  Apply Now

Is my information safe with Rocket Mortgage?

We use industry-recognized security safeguards to protect your data. Our security team and technology adhere to the high standards of the Rocket Family of Companies.

Can I refer a friend to Rocket Mortgage?

Of course! With our client referral program, you and your referral get $350 cash back after your referral completes their closing.2  Simply fill out the referral form and one of our experts will call you to gather more information about your referral.

2Both the referring and the referred client will receive a cheque 6-8 weeks after their referred client closes their mortgage with Rocket Mortgage. Cheques will be sent to the addresses on file in the of amount of $350. This is not a commitment to lend. Additional restrictions/conditions may apply.

Where is Rocket Mortgage available?

You can use Rocket Mortgage to get a mortgage in all provinces and territories.

Will filling out the initial application affect my credit score?

No. Completing the initial application will trigger a “soft credit check”, which will not impact your credit score. “Hard credit checks” are only performed after you speak with an expert and are ready to verify your submitted information.

1If your eligibility in the program does not change and your mortgage loan does not receive lender approval, you will receive a $1,000 cheque. This amount may be contingent upon the sale of your home. Additional conditions or exclusions may apply.

What kind of homes can I use Rocket Mortgage to get a loan for?

Most people use Rocket Mortgage® to buy or refinance:

  • A single-family home
  • A second home or investment property
  • A condo

We do provide mortgages for other less common property types. If you want to buy or refinance something not mentioned above, reach out to an agent today.

What do I need to apply?

To start applying with Rocket Mortgage®, we recommend you have the following information on hand: 

  • Contact info for each person that will be on the loan
  • Details about how much money is in each account you want us to consider for your approval (e.g., checking and savings accounts, retirement accounts, stocks, and other assets)
  • Your income and employer information

Our Lending Partners

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